Warranty and Returns

1. Contact our Support team — via email, or lodge a return through your account: registered customers go to My Orders, select the order and click Return; guest customers use the Orders and Returns page.
2. Describe the issue — provide a clear description; include photos and, where helpful, a short video showing the fault or damage.
3. We review your request — many issues can be resolved without a return; if a return is required we'll give clear instructions and coordinate next steps.
4. Pack it up — pack securely to avoid transit damage; include all original accessories, manuals and packaging unless otherwise advised. Some products may need assessment by our technicians or the manufacturer.

If your item arrives damaged or faulty, you must notify Coffee Parts within 3 days of receiving the product. Photographic evidence must be submitted within this timeframe. Claims submitted outside this window may be declined.

If your product develops a fault, contact our Support team with a clear description of the issue. Many faults can be resolved without returning the item. If a return is required, the item will be assessed by our technicians or the manufacturer.

Assessment timeframes:

• Up to 10 business days once received.
• Highly technical products such as coffee machines and scales may take up to 20 business days — we'll keep you informed.

Outcomes may include:

• Repair, including ordering required parts.
• Replacement.
• Refund where applicable under Australian Consumer Law.

Refunds are processed back to the original payment method. Faulty items that are refunded become the property of Coffee Parts.

We offer a 14 day change of mind return on selected products only. Eligibility varies by product and is outlined on each product page under the Specifications or Warranty section.

Not eligible:

• Coffee machines.
• Products specifically ordered or sourced for your order.
• Products clearly marked as non-returnable on the product page.

Consumer Guarantees do not apply to change of mind returns — ordering incorrectly, finding it cheaper elsewhere, or no longer wanting the product.

Return postage is the customer's responsibility, and the item remains your responsibility until received by us. Items must be as-new, unused, with all original packaging and accessories.

Eligible returns are issued as store credit, usable on any Coffee Parts product.

Do not send items back without receiving return instructions from our Support team. We are not responsible for items returned without approval or for damage or loss during transit.

Warranty on electrical components such as control boards, elements, and sensors is only valid where installation has been carried out by a qualified coffee machine technician or licensed electrician. Proof of professional installation may be required.

Coffee machine warranties also require:

• Correct installation per manufacturer guidelines.
• Appropriate water quality and filtration.
• Proper use and regular maintenance.

Damage caused by incorrect installation, unsuitable water quality, misuse, modification, or lack of maintenance is not covered under warranty.

• Return freight from overseas is the buyer's responsibility.
• Original shipping costs, duties, taxes and import fees are non-refundable.
• If an item is confirmed faulty we'll advise on the return process; return freight costs remain the buyer's responsibility unless otherwise agreed in writing.

Please contact our Support team before returning any international order.